Terms of Service
Effective date: January 1, 2026
1. Services
Bassotech Inc, an authorized Brother service center partner, provides repair, setup, and maintenance services for Brother printers and related devices. Service appointments booked through this website are requests; your appointment is confirmed only when we contact you with a confirmed date and time.
2. Estimates and Payment
Prices shown on this website are starting estimates. Final pricing depends on diagnosis, parts, and labor, and will be approved by you before work begins. Payment is due upon completion of service unless otherwise agreed in writing.
3. 90-Day Service Guarantee
Repairs performed by our technicians are covered by a 90-day parts and labor guarantee for the same issue. The guarantee does not cover new issues, accidental damage, misuse, or third-party modifications made after our service.
4. Customer Responsibilities
You agree to provide accurate information when booking, ensure safe and reasonable access to the equipment for on-site visits, and back up any data stored on connected devices before service.
5. Cancellations
You may cancel or reschedule an appointment at no charge up to 4 hours before the scheduled time. Repeated late cancellations or no-shows may result in a service fee.
6. Limitation of Liability
To the maximum extent permitted by law, Bassotech Inc is not liable for indirect, incidental, or consequential damages, including loss of data or business interruption, arising from our services. Our total liability is limited to the amount paid for the service in question.
7. Intellectual Property
All content on this website, including text, graphics, and logos (other than third-party trademarks), is the property of Bassotech Inc and may not be reproduced without permission.
8. Governing Law
These Terms are governed by the laws of the United States and the state in which the service is performed, without regard to conflict-of-law principles.
9. Contact
Questions about these Terms may be sent to support@bassotech.com or by calling +1 (786) 789-4325.