Refund & Cancellation Policy
Effective date: January 1, 2026
1. Cancellations by You
You may cancel or reschedule an appointment at no charge up to 4 hours before the scheduled service time by contacting us at support@bassotech.com or +1 (786) 789-4325. Cancellations made within 4 hours of the appointment, or failure to provide access at the scheduled time, may incur a service call fee.
2. Cancellations by Us
If we must cancel or reschedule your appointment (for example due to technician availability or parts delays), we will notify you as soon as possible and offer a new appointment time or a full refund of any amount prepaid.
3. Refunds for Services
If a repair covered by our 90-day service guarantee fails for the same issue, we will re-service the device at no charge. If we are unable to resolve the covered issue, you may request a refund of the labor charge for that repair. Refund requests must be made within 90 days of the original service date.
4. Parts and Supplies
Special-order parts that have been installed cannot be refunded. Unopened, uninstalled parts may be returned within 14 days for a refund, subject to any supplier restocking fees.
5. Diagnostic Fees
Diagnostic or assessment fees are non-refundable once the assessment has been performed, as they compensate the technician's time and travel.
6. How Refunds Are Processed
Approved refunds are issued to the original payment method within 5–10 business days. You will receive an email confirmation once the refund has been processed.
7. Contact
For cancellation or refund requests, contact us at support@bassotech.com or call +1 (786) 789-4325 with your appointment details.